Need a hand?

Something not working quite right? Got a question about When Did I? Or just need a little help figuring things out?

You're in the right place.

We've put together a few answers to common questions below. And if you're still stuck, you can get in touch with us directly. We're real people, not a chatbot pretending to be called Steve.

A few things you might be wondering.

  • No worries. On the sign-in screen, tap “Forgot password?” and follow the instructions to reset it. You'll receive an email with a link to get back into your account. Check your junk folder if it doesn't arrive.

  • Open the item you want to be reminded about and look for its reminder settings. You can use a suggested reminder or choose your own interval. Change it whenever you like — life's unpredictable enough without an app insisting you water your plants every Tuesday.

  • When Did I? is free to use, with room for up to 10 entries. Enough to get started remembering the little things.

    But if your list of things to remember keeps growing (and let's face it, life has a habit of doing that), Plus gives you more freedom.

    With Plus, you get unlimited entries, unlimited reminder capacity and custom Groups to keep everything organised your way.

    You'll also get access to additional Plus features as we introduce them. We've got plenty of ideas for what comes next, and we're excited to keep making When Did I? even more useful.

    No complicated productivity systems. Just more room for the little things.

  • Your entries are saved to your When Did I? account, whether you're using Free or Plus.

    Just sign in on your new device using the same account, and your saved entries should be there waiting for you.

    If you've recently made changes on another device, you might need to close and reopen the app to see the latest information.

    Still missing something? Get in touch before deleting or reinstalling anything. We'll do our best to help you find it.

  • We're sorry to see you go, but we won't make it awkward.

    Open When Did I?, head to Settings and select Delete Account. Follow the confirmation steps to permanently delete your account and its associated data.

    Make sure you're ready before confirming, as account deletion can't be undone.

    If you have an active Plus subscription, deleting your account won't automatically cancel it. You can manage or cancel your subscription separately through your Apple account settings.

Still stuck? Give us a shout.

Didn't find what you were looking for? No problem.

Whether something's gone a bit wonky, you've got a question about your account, or you just want to tell us what you think, we'd love to hear from you.

Drop us an email at support@madebyamble.com and we'll get back to you as soon as we can.

If you're reporting a problem, it's helpful to tell us what happened, what you expected to happen, and which device you're using.

Screenshots are welcome too. We're not psychic. Unfortunately.